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United Airlines: Military Pets Can Be Shipped From Guam

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United Airlines: Military Pets Can Be Shipped From Guam

Military pets stationed on Guam will now be able to return home to the US with their owners, thanks to a reversal of policy by United Airlines. United hold announced an exception to the suspension of their PetSafe service, meaning that US troops returning from Guam can bring their pets with them.

In March United Airlines announced that they would not be taking unique bookings for their PetSafe service, after a series of incidents including the death of a dog in an aircraft cabin and a German Shepherd being shipped to Japan instead of Kansas. Protests including a ‘dog-in’ at LaGuardia airport pressured the airline into suspending the service, and conducting a full review of their system for shipping pets around the world.

With the review not expected to be completed until May 1, this caused particular problems for US military personnel stationed on Guam who are scheduled to stride back to America. United are the only airline servicing Guam, leading to fears that pets would hold be abandoned. Fortunately, United hold recognised that as the only carrier going to and from Guam that a limited exception could be granted for people and, crucially, their pets on the island.

The US Navy had previously announced that United were going to grant an exception for pets on Guam, though this quickly turned out to be a mistake. The Chief of Naval Personnel facebook page said that United had updated its policy to exempt troops on military stride orders. Military families called United to confirm this and were told that there had been no update. The Navy’s facebook page posted an apology, saying, “We apologize for the confusion from today’s earlier post on United’s pet policy. We are getting further clarification and will update when we hold obtained more information.”

Luckily for the military pets of Guam, United announced on April 2 that they hold now updated their policy to get a limited exception for families moving off Guam in the coming weeks. United spokesman Charles Hobart told military.com, “After careful review and listening closely to feedback from our customers, we hold made an exception to the suspension of unique reservations for our PetSafe service. We will allow unique reservations for members of the military and their spouses, and State Department Foreign Service Personnel and their spouses, traveling with or shipping their pets out of Guam between April 3 and April 30.” 

This military family says they can now bring their dogs back home w/ them from Guam! mighty news for everyone on the island. Pets can only leave Guam at this point.

Hobart continued, recognizing that United were the only way for military families to stride their pets off Guam, saying, “We understand that our PetSafe program provides an significant service to military families. As the only major carrier in Guam, for U.S. military returning from assignments in Guam, United is often the only way for them to soar their pets home.” Madeleine Bordallo, Guam’s congressional representative-at-large, responded to the news, saying in a statement that she was “very pleased that United Airlines is working to accommodate Guam families and their pets, including our military service members who are re-deployed.”   

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